We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide ("Personal Information") on the moopes.com website ("Website"), the "Moopes" mobile application ("Mobile Application"), and any related products and services (collectively, the "Services"). It also explains how we collect, use, maintain, protect, and disclose your Personal Information, as well as your rights and choices concerning that information.
This Policy is a legally binding agreement between you ("User," "you," or "your") and Epochle Pty Ltd (doing business as "Moopes," "we," "us," or "our"). If you are using the Services on behalf of a company or organization, you represent that you have the authority to do so.
This Privacy Policy applies only to information collected by Moopes through our own Services and does not apply to third party websites, applications, or individuals that we do not own, control, or employ.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all users of the Services in jurisdictions where the Services are made available by the Company.
The Services are offered only in countries and territories that the Company has chosen to support and where use of the Services is legally permitted. Availability may vary by location and may change from time to time.
If you are located in the EU or UK and have questions or concerns regarding your personal data, you may contact our appointed GDPR representative:
EU Representative:
Euverify Ltd (Ireland)
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork
T23 AT2P
Ireland
Email: [email protected]
UK Representative:
Euverify Ltd (UK)
3rd Floor
86-90 Paul Street
London
EC2A 4NE
United Kingdom
Email: [email protected]
To submit a Data Subject Access Request (DSAR), data deletion request, or any other GDPR-related inquiry, please use our secure portal at:
https://gdpr.euverify.com/verify/85697133-dbdf-4d79-92ac-166c4d62aae2
This link allows you to verify our appointed representative and submit GDPR requests directly. Requests submitted through this portal are logged and tracked to ensure timely response and compliance.
When you use the Website or Mobile Application, our servers may automatically record information your device or browser sends. This can include your device's IP address, location, browser and device type, operating system version, language settings, referring page, pages visited, search terms, time and date of access, and other diagnostic data.
Information collected automatically is used to operate, secure, and maintain the Services, identify potential cases of abuse, and establish statistical information regarding usage and traffic. This information may also be used for internal operations, such as troubleshooting, performance monitoring, service optimization, and improving overall functionality. This statistical information is not aggregated in a way that identifies individual users.
You can use the Services without revealing your identity. However, to access certain features, improve your experience, or help us maintain safety and legal compliance, you may be asked to provide Personal Information, such as:
We may also receive limited information from third-party analytics or service partners that help us operate and improve the Services.
We may also collect limited information when you contact us for support, report a concern, or submit a legal notice or request relating to content on the Services.
You may choose not to provide Personal Information, but this may limit access to certain features of the Services or affect our ability to respond to reports, notices, or support requests.
Please be aware that any content or information you share in public or group discussions on the Services may be visible to others. For your safety, we recommend that you do not post personal details such as your real name, phone number, email address, home address, or social media accounts in public areas. If you choose to share personal information, do so only in private messages and only with people you trust. You are solely responsible for any information you choose to disclose, and we are not responsible for how others may use or share that information.
The Services are intended for use only by individuals who are 18 years of age or older. Individuals under 18 are not permitted to use or access the Services in any manner. We do not knowingly collect or maintain Personal Information from anyone under the age of 18. If we become aware that Personal Information has been collected from a person under 18, we will take reasonable steps to delete it promptly.
We act as the data controller for the Personal Information we collect through the Services.
For users located in the EU/EEA or the United Kingdom, we process personal data only where we have a lawful basis to do so under applicable data protection law. These lawful bases may include:
If you do not provide certain information we request, some features of the Services may not function properly.
We may use your information for the following purposes:
We process Personal Information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we take into account relevant requirements of international privacy frameworks, such as the California Consumer Privacy Act (CCPA/CPRA) and the General Data Protection Regulation (GDPR), where reasonably appropriate.
Where required under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK GDPR, we provide users with the rights and protections mandated by those laws.
We collect and use Personal Information only for the purposes described in this Policy and in ways that are permitted under the laws that apply to our operations. The way we collect and use information depends on your interactions with the Services.
We may also use Personal Information for other purposes that are consistent with this Policy, our Terms of Service, or as otherwise disclosed at the time of collection.
We may also use aggregated or de-identified information to develop, train, or improve features, models, algorithms, or internal tools.
In case the Services include purchases, subscriptions, or other paid features, you may be asked to provide payment information such as your credit card number, billing address, or other payment details. We may engage third party payment processors ("Payment Processors") to handle payments securely.
Payment Processors adhere to recognized security standards such as the Payment Card Industry Data Security Standard (PCI DSS). Sensitive and private data exchange occurs over a secure, encrypted communication channel. We will share payment data only to the extent necessary to process payments, manage refunds, prevent fraud, or address payment related inquiries.
Payments made through app stores, such as Apple App Store or Google Play, are also subject to the respective store's privacy and payment terms.
Please note that Payment Processors may collect and process additional Personal Information under their own privacy policies, which we encourage you to review before completing any transaction.
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Services evolve.
When you delete Personal Information, we may retain a copy of the unrevised information in our records for the duration necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
You can delete your account through the settings page within the app. When you do so, we will deactivate your account and delete the associated Personal Information, except for information we may retain as required or permitted by law, such as for security, fraud prevention, recordkeeping, or compliance obligations.
We may disclose Personal Information in connection with operating, improving, or supporting the Services, or as otherwise permitted under this Policy. This may include sharing information with trusted affiliates, subsidiaries, contractors, and third-party service providers ("Service Providers") who assist with areas such as hosting, analytics, security, communications, customer support, advertising or promotional services, payment processing, and other operational functions.
Service Providers may access Personal Information as needed to provide services on our behalf and may handle such information under this Policy or under their own privacy terms and contractual obligations.
We may share Personal Information with various categories of Service Providers, including:
We may also disclose Personal Information for other purposes described elsewhere in this Policy or with your consent.
We may disclose Personal Information if required or permitted by law, including to comply with subpoenas, court orders, or other legal processes, or where we believe in good faith that disclosure is necessary to protect our rights, maintain user safety, investigate potential misconduct, or respond to lawful government requests.
If our business undergoes a merger, acquisition, restructuring, financing, or sale of assets, Personal Information may be transferred as part of that transaction. We will take reasonable steps to ensure that any recipient continues to handle your information in accordance with this Policy or under privacy practices that offer comparable protection.
We retain Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, enforce our agreements, resolve disputes, maintain business records, and support operational needs, unless a longer retention period is required or permitted by law.
We may also retain certain information for legitimate business, operational, or security purposes, such as maintaining system backups, preventing fraud or abuse, preserving the integrity and continuity of the Services, or supporting internal recordkeeping and analytics.
We may retain limited backup or archival copies as part of routine business continuity processes.
We may continue to use aggregated or de-identified information derived from your Personal Information after you update or delete it, but only in a form that does not identify you personally.
Your information may be transferred to and stored on servers located in the United States or in other countries where we or our trusted service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.
We take reasonable steps to ensure that any transfer of Personal Information is carried out in accordance with applicable privacy laws and that appropriate safeguards are in place to protect your information. This may include contractual protections, technical measures, and limiting access to authorized personnel.
For transfers of personal data from the EU/EEA and the United Kingdom to countries outside those regions, we rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) and the UK International Data Transfer Agreement (IDTA), or other lawful transfer mechanisms recognised under applicable data protection law.
By using the Services, you acknowledge that your information may be transferred to, stored, and processed in the United States and other jurisdictions where our operations or service providers are located.
If you have questions about international data transfers or the safeguards applied, you may contact us using the details provided in this Policy.
The Services are available in multiple countries and territories. Availability may vary by location and may change from time to time.
We process Personal Information in accordance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), where relevant. Where required, we will comply with applicable data protection laws in other jurisdictions.
While our operations are based in Australia, we implement privacy and security measures informed by recognized frameworks, such as the Australian Privacy Principles (APPs) and, where appropriate, certain principles found in other international standards. These references are provided for transparency and do not indicate that the Services are subject to or governed by those international laws.
If we expand access to users in additional regions, we will update this Policy to reflect any rights or obligations that apply under those jurisdictions.
While this Policy and the Services are governed by Australian law, we recognize that some users may be residents of California. To the extent required by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents may have certain rights regarding their Personal Information.
In the past twelve (12) months, we may have collected the following categories of Personal Information as described elsewhere in this Policy:
California residents may have the right to:
We handle Personal Information in accordance with applicable U.S. privacy laws and may disclose information to service providers or partners for operational, analytics, or advertising-related purposes as permitted by law.
To exercise any applicable rights under California law, please contact us at
If you are located in the EU/EEA or the UK, you have the following rights under the GDPR:
You also have the right to lodge a complaint with a supervisory authority in your country of residence.
Most account related requests such as updating your details, managing preferences, or deleting your account can be made directly through the app settings.
If you need to make another type of request regarding your Personal Information that cannot be completed in the app, please contact us at .
If you are located in the EU/EEA or the United Kingdom, you may also submit Data Subject Access Requests (DSARs), data deletion requests, or other GDPR-related inquiries through our secure portal:
https://gdpr.euverify.com/verify/85697133-dbdf-4d79-92ac-166c4d62aae2
You may also contact our GDPR representatives at [email protected].
For security reasons, we may need to verify your identity before processing certain requests. If you are acting on someone else's behalf, we may ask for proof of authorization.
If you are located in Australia and have concerns about how we handle your Personal Information, you may contact us using the details in this Policy. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Our Services may use cookies and similar technologies to help personalize your experience, improve performance, and understand how people use the app and website. These small data files are stored on your device or browser and allow certain features to function properly.
We may use these technologies for purposes such as security, analytics, personalization, remembering your preferences, and delivering relevant content or advertising.
You can usually control or disable cookies through your device or browser settings, but some parts of the Service may not function properly if you do.
We may use third party analytics services to help us understand how people use the app and website. These tools may collect information such as your device type, operating system, usage patterns, session duration, and general location data.
Analytics information is used in aggregated form to evaluate performance, fix issues, develop new features, and improve the overall user experience. These tools may use cookies, device identifiers, or similar technologies to perform their functions.
You can adjust your device or browser settings to limit certain analytics collection, but this may affect how some features work.
Some browsers or devices allow you to send a "Do Not Track" or similar privacy signal. Because there is no consistent standard for how these signals should be interpreted, the Services do not currently respond to them.
You can manage your privacy preferences and data controls directly through your in-app settings.
We may display advertisements within the Services and may share aggregated or non-identifying information about users to help deliver or measure the effectiveness of such ads. This information may include general usage patterns or demographic data, but it does not include personally identifiable information.
We may also allow certain third party advertising partners to help deliver ads that are more relevant to users or to measure ad performance. These partners may use cookies, pixels, software development kits (SDKs), or similar technologies to collect information about your use of the Services over time.
In some cases, the Services may include affiliate links to third party products or services. If you choose to engage with these links, we may earn a small commission or referral benefit at no additional cost to you. Tracking technologies may be used to attribute such referrals and verify commissions.
You can manage your advertising preferences and limit tracking through your device or platform settings.
The Services may include social media integrations, plug-ins, or sharing tools provided by third parties. These features may collect certain information about you, such as your IP address, device details, or information about the content you interact with, and may use cookies, pixels, or similar technologies for functionality or measurement purposes.
Your interactions with these third-party features are governed by the privacy policies and terms of the respective providers. We do not control and are not responsible for how these third parties collect, use, or process your information.
We may send you emails or electronic communications, such as newsletters, updates, or promotional messages, if you choose to subscribe or if they relate to your use of the Services. We will keep your email address confidential and may share it with service providers who assist in delivering such communications, in accordance with this Policy.
You can opt out of receiving promotional or marketing emails at any time by following the unsubscribe link included in those emails or adjusting your notification preferences in the app. You will continue to receive important transactional or service-related communications where necessary.
We send email communications in accordance with applicable laws and ensure that messages clearly identify the sender and provide appropriate contact information.
We may send you push notifications to provide updates, reminders, or alerts related to your activity on the Services. To deliver these notifications, we use third-party tools or platform services that rely on a unique device token generated by your device's operating system. This token does not include your name or contact details, but it may be associated with your account internally for delivery purposes.
Where relevant, we may personalize push notifications based on your activity, settings, or preferences.
You can manage or disable push notifications at any time through your device or in-app settings.
The Services may contain links to third party websites, applications, or other online services that are not owned or controlled by us. We are not responsible for the privacy practices, content, or policies of those third parties.
We encourage you to review the privacy policies of any external sites or services you visit before providing any Personal Information.
We store and protect Personal Information on secure servers and cloud infrastructure designed to prevent unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect the information in our control.
However, no method of data transmission or storage over the Internet or wireless networks can be guaranteed to be completely secure. You acknowledge that (i) there are security and privacy limitations inherent to online communications beyond our control, (ii) the security and integrity of any data exchanged with the Services cannot be guaranteed, and (iii) such data may be accessed or altered by third parties despite our efforts.
The security of your information also depends on the measures you take to protect your own account and devices. Please take appropriate steps to safeguard your credentials and personal information.
If we become aware of a security incident that results in unauthorized access to or disclosure of Personal Information, we may take appropriate steps such as conducting an internal investigation, cooperating with law enforcement, and implementing measures to prevent recurrence.
Where required by law, or if we believe there is a reasonable risk of harm to affected individuals, we will make reasonable efforts to notify those individuals. Notifications may be sent by email, in-app message, or other appropriate means.
We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or operational requirements. When we make changes, we will update the "Last updated" date at the top of this Policy and may provide additional notice, such as through email or in-app notification.
Unless stated otherwise, any updated Policy takes effect immediately upon posting. Your continued use of the Services after an update means you accept the revised Policy. We will not use your Personal Information in a materially different manner than stated at the time of collection without your consent.
If you have any questions, concerns, or complaints about this Policy, the information we hold about you, or your privacy rights, please contact us at:
We will make reasonable efforts to respect your privacy and resolve your request or concern in accordance with applicable data protection laws.
© 2026 Epochle Pty Ltd. All rights reserved.